Matt started his retail career more than 20 years ago in the UK working for Marks and Spencer. In that time he gained gained extensive experience working in Visual Merchandising, Store Design, Pr and Marketing and even TV Fashion Styling. His passion for Musical Theatre allows a certain creative symbiosis between his work and leisure pursuits.
He moved to New Zealand in 2005 to join the Warehouse initially looking after Visual Merchandising but soon moved into the role of Head of Store Design and Development, leading the biggest refit programme ever undertaken to modernise the store estate over 3 years. Matts keen eye and understanding of the customer allows for strong direction and leadership to his team and great relationships with his suppliers, all of whom are key to the success of any initiative undertaken. Recently Matt has been responsible for the store design of the newly opened Torpedo7 stores which has been a great in sight and learning into establishing a new retail brand physical presence, and understand the key trends in this new space, and is excited to see how the design and environment of the retail footprint of New Zealand will continual to develop as more attention than ever is paid to the customer journey and aesthetics of the customer experience - and the integration of a digital stream into the arena.
Gabrielle (Gab) Bevin-Smith leads the Retail Design Team for Scentre Group – the owner and operator of Westfield centres in New Zealand and Australia.
A woman's shopping bag carries more than goods; it carries stories about her and the many influencers in her life. If retailers better understood that journey, they could ensure the correct products and experiences are there for her and prolong the tale.
An Aussie by birth and Kiwi at heart, Juanita is the founder of retail specialist consultancy, The Retail Collective. The Retail Collective knows retail and knows shoppers. We understand shopper journeys and understand that there are many touchpoints on the path to her purchase that can make her feel good, bad or indifferent.
Armed with bags full of retail experience and insights, Juanita has held executive management roles for iconic NZ and Australian businesses including Progressive Enterprises (Countdown, Woolworths & Foodtown), Noel Leeming Group, Yum Brands (Pizza Hut, KFC), Warehouse Stationery, Sizzler International and Eagle Boys. As CEO of retail agency Hotfoot, she led the transformation of many brand experiences and the way they communicate with shoppers including Unichem and Life Pharmacy, Wendy's, Liquorland, Palmer Garden and Countdown to name a few.
Juanita’s insights and expertise from the wonderful world that is retail have been drawn not just from a twenty-five year career in the industry but also from her personal passion for shopping, to which she applies the same high levels of energy, leadership and intelligence as she does to business.